Do I pay anything before I see the website?
No. We build the site first, on our own time, then book a meeting and present it to you.
There is no fee for that presentation and no deposit beforehand. Money only comes up
after you have seen the finished website and told us you want it.
Is the logo and shirt design really free?
Yes, while you are a customer. If you buy a website or you are on the monthly retainer,
we will draw your logo, set up shirt artwork, lay out signs, menus, cards, and social
artwork, and send you the print-ready files. You pay whatever the printer charges for
the physical items and nothing to us for the design.
Do I have to decide during the meeting?
Not at all. Sit with it. Show it to your spouse, your manager, your best customer.
We would rather you take a week and be certain than say yes on the spot and have doubts.
There is no deadline and no pressure from us either way.
What if I see it and don’t want it?
Then you say so and we part on good terms. You owe nothing for the build or the meeting.
That risk is ours, not yours, it’s why we do the work up front instead of
asking you to trust a sales pitch.
Where are you based?
Denver, Colorado and Dallas, Texas. We present in person across both metros and work
remotely with businesses anywhere else, in which case the presentation is a screen share.
Is $500 really the whole price for the website?
Yes. Five pages, copy, design, launch, and two rounds of revisions. After that the only
ongoing cost is keeping it online, which we handle for $10 a month, hosting, your
domain, the security certificate, and backups. You can also take that over yourself at
launch and pay us nothing.
Can I buy just one ad instead of the retainer?
Yes. A single ad is $76, written, designed, targeted, launched, watched while it
runs, and summarized for you afterwards. Good for a grand opening or a one-off weekend
push. If you find yourself buying them regularly, the retainer is eight ads a month for
$500, which comes out to $62.50 each with the Friday report included.
What is in the $10 a month?
Hosting, your domain name and its renewal, the security certificate, nightly backups
kept for 30 days, uptime monitoring, background updates, and small text edits when your
hours or prices change. It is month to month, and if you leave we transfer the domain
and files to you.
Do I have to take the monthly retainer?
No. Plenty of clients buy the site and stop there. The retainer exists for owners who
want a steady stream of new customers and don’t have time to post, target, and
measure it themselves.
What if I want to cancel the retainer?
Tell us before your next billing date and it stops. No contract, no cancellation fee.
Your ad accounts and your website stay yours.
Who owns the website and the ad accounts?
You do, both. Accounts are set up in your name with us added as a manager.
If we part ways, you keep everything and nothing gets switched off.
How much should I put toward ad spend?
Most local businesses start between $150 and $400 a month. We’ll recommend a
number based on your service area and what a customer is worth to you, then adjust it
once we see the first few weeks of results.
I already have a website. Can you just run the ads?
Usually yes. We’ll look at your current site first, if it won’t convert the
traffic we send it, we’ll tell you honestly rather than spend your budget into a
dead end.
What if I need changes after it is live?
A small change is a flat $40, a complete rebuild is $300, and both are free while you
are on the $500 a month retainer. Small changes are usually live the same day.
Corrections to anything we got wrong are always free.
You’re students. What happens when you graduate?
Nothing changes. This is a small business, not a class project, and it will be
attended to no matter what the situation is. Being at Colorado State is why a site is
$500 rather than $5,000. It is not why the company exists.